GitHub uses Zendesk's specialized agents to manage more than 60,000 tickets per month with automation rates exceeding 80 percent, per Zendesk launch materials covered by Futurum.
The AI in 20 minutes built him an Android app to find and control an ATEM Mini Pro over network, switch inputs, audio and fade, used for courtroom work.
He runs a freelance video editing studio and a coding studio, and his project folders were a mess across drives. He started a small folder making script with AI and kept adding to it daily for five months. It is now a 100,000 line Rust program with 1,390 tests that holds every project he has, gives each a permanent ID, and jumps him to any project on any drive or machine with one command.
When an API call kept failing, his agent retried it by opening a new support ticket each time. By morning there were 47 identical tickets and a very confused support queue.
This one went wrong. See what happened before you try it.
In the same CEO's US business line, an agent reviews the call-center operators' calls, transcripts and CRM results every day, then writes the human supervisor's task list with numbers and deadlines and sends each operator 3–4 small skills to fix from their own recent calls. Each skill is marked pass or fail every evening and closes after three consecutive passes; the agent only suggests — people decisions stay with people.
Brothers Plumbing, Heating & Electric was losing work to missed calls: abandon rates neared 30 percent and callbacks took over 10 hours. ServiceTitan's AI Virtual Agent now answers in seconds and books jobs around the company's real capacity, service zones, technician skill sets and job types; the abandon rate fell to 5 percent, more than 600 jobs have been booked by the agent, and the company attributes $1.33 million in revenue to it.
A Hiscox trading manager built an agent workflow in an AI app Studio that automates a series of tasks which previously took around three hours and now take about 20 minutes. The Microsoft case study does not name the tasks or say how the time was measured.
He nearly canceled the AI at $200 a month for lack of value. Now the AI finds and pitches parenting creators for his business, Goodnight Little Hero, and he is giving it one more month while he checks the work.
This only partly worked. Worth knowing before you try it.
He connects an AI to his posting app with one key. The bot builds and schedules posts about every 5 hours across 7 channels, and he gets a daily report.