All ideasMore in Work
Work

Grade my call-center team's calls and coach every operator daily

In the same CEO's US business line, an agent reviews the call-center operators' calls, transcripts and CRM results every day, then writes the human supervisor's task list with numbers and deadlines and sends each operator 3–4 small skills to fix from their own recent calls. Each skill is marked pass or fail every evening and closes after three consecutive passes; the agent only suggests — people decisions stay with people.

How it works

  1. Pull the day's calls, transcripts and CRM results for every operator
  2. Compare each operator against their last review
  3. Write the supervisor a task list with numbers and deadlines
  4. Send each operator 3–4 small skills drawn from their own recent calls
  5. Grade each skill pass or fail in the evening
  6. Close a skill after three consecutive passes

Why it’s worth knowing

The supervisor's boss is an agent: it grades the humans' calls and assigns the supervisor his daily orders.

Where it’s from

Summarized from a public post on dev.to. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be
2The prompt, with the steps
3The check when it’s done
Upgraded prompts are coming soon.

Try next

WorkA contractor talks measurements into his phone and QuickBooks sends the estimate in 45 secondsWorkOne man released a whole movie with about 40 tools he built with AIWorkForemen file the daily log with a three-minute phone call, and the agent chases anyone who forgets30 min savedWorkRead every job advert, tailor my CV and apply with my approval

Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.