GitHub's Support Agents Manage 60,000+ Tickets a Month at 80% Automation

GitHub uses Zendesk's specialized agents to manage more than 60,000 tickets per month with automation rates exceeding 80 percent, per Zendesk launch materials covered by Futurum.

How it works

Specialized agents take tickets
Resolve or act within guardrails
Over 80 percent automated

Why it’s worth knowing

Sixty thousand developer tickets a month, mostly closed by agents.

Where it’s from

Summarized from a public post on futurumgroup.com. See the original ↗

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