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Plumbing firm's voice agent books 600+ jobs from calls that used to go unanswered

Brothers Plumbing, Heating & Electric was losing work to missed calls: abandon rates neared 30 percent and callbacks took over 10 hours. ServiceTitan's AI Virtual Agent now answers in seconds and books jobs around the company's real capacity, service zones, technician skill sets and job types; the abandon rate fell to 5 percent, more than 600 jobs have been booked by the agent, and the company attributes $1.33 million in revenue to it.

$1,330,000

How it works

  1. Caller rings the shop
  2. Virtual Agent answers in seconds
  3. Agent checks real capacity, zone, technician skill set and job type
  4. Agent books the job into the schedule
  5. Office team sees the booked work without a callback backlog

Why it’s worth knowing

The agent does not just take messages: it books against live capacity and each technician's skill set, which is why the recovered revenue passed a million dollars.

Where it’s from

Summarized from a public post on servicetitan.com. See the original ↗

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