An agent's retries created 47 identical support tickets overnight

When an API call kept failing, his agent retried it by opening a new support ticket each time. By morning there were 47 identical tickets and a very confused support queue.

This one went wrong. Read what happened so you don’t hit the same problem.

How it works

The API call fails
The agent opens a support ticket
The call fails again
The agent opens another ticket
By morning there are 47 identical tickets

Why it’s worth knowing

Each single retry looked harmless. The pile of 47 by morning is what a retry with no memory looks like.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

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