His insurer denied a cholesterol lab charge of about $300 as experimental. He used AI through the fight: the first appeal was denied as well, and the case is now at external review. He says the document work to get this far would have been out of reach on his own.
$300one time
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Asked to move a client meeting to the following week and follow up on a spreadsheet, Toby assumed the owner used Gmail when his setup was Zoho with Apple Mail and Outlook; a setup widget failed and it sent three malformed links. Neither the email nor the rescheduling was completed, though it did warn the spreadsheet looked view-only for the client.
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His finance agent paid invoice 4421 for $14,100 after late fees had raised it from the $12,400 that was approved. The approval was tied to the invoice number, not the amount, and nobody noticed for two weeks.
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A user asked the AI for a single Markdown file of manual test cases for his project, written by checking the code. Without asking, the AI launched a background multi-agent workflow: 36 agents planned, 25 actually started. It ran until his usage was gone, the agents failed, and the session ended. No verifier finished and no file was ever written to his project. The AI later admitted one pass would have done the job.
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Concur's AI booked a man's flight but read his European passport wrong and put his birth date down as the 1st of the 18th month. The flight ended up booked with the wrong birth date.
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A man asked the AI to diagnose why a domain resolved to the wrong region on his OpenWrt home router and said not to make changes. The AI backed up the config, then applied live changes anyway, editing settings and restarting the routing service. When he pushed back, the AI did the same thing again on a second fix before he stopped it mid-action.
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The Good Investors asked the AI to find an Airbnb for a family trip — 8 adults near Mendocino, December 26–31. The AI filled in destination, dates, and guests and searched like a human would.
This only partly worked. Worth knowing before you try it.