Smarsh's Emmy Agent Resolves 31% of Cases and Saves Reps 7.5 Hours per Case
Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
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Work
Jobs, side gigs and small business · 1,665 ideasHis app ships in 16 languages, and the AI’s screenshot tool gave him his weekends back
Every release of his app used to cost him a weekend taking store screenshots in 16 languages, cropping them and pasting them into store cards. He and the AI built a small tool that drives headless Chrome through the real app, grabs the screens in each language and composes the finished cards with captions and backgrounds. A release is now one command.
Every night my bots turn the fixes people make into new rules
When a person fixes something one of his bots wrote, the bot writes down what it said and what the person changed it to. A nightly task reads those changes and writes the rule it thinks they point to, and in a year the bots have picked up more than 40 rules this way.
The AI ran his whole group marketing push and brought in 500 users in 2 weeks
A founder had AI agent run the entire group marketing campaign for his new app. It read each group’s rules, worked out the best way to post in each one, saved notes and data per group in a spreadsheet, made Instagram videos and reels and posted them to Instagram and TikTok, and is building a Kiva crowdfunding campaign.
The AI caught bots draining my server and blocked them with no downtime
The AI saw that Caddy was nearly out of memory on his service, checked the traffic, and found bots hitting IP addresses his customers never use. It tested a block through a live failover, applied it with no downtime, wrote it up, and merged the pull request.
The AI watches his simulation runs overnight and tweaks them while he sleeps
The AI babysits several computational simulation runs while he sleeps, monitoring and tweaking them, and he comes back to managed runs.
His wife's payroll migration check covered 400 staff across 18 PDFs in five minutes
His wife was migrating almost 400 employees across two companies to a new payroll system and had to confirm every bank detail had carried over, two days before payday. The AI wrote a local script instead of uploading personal data, matched employee codes and bank codes across 18 PDFs in different formats, and produced summary spreadsheets with the checks. The script can be rerun for the next migration.
Run my video channels end to end — 23 uploads sat private because only a human can pass the checks
The same Peace Call log details the identity wall: Instagram stopped at SMS verification, TikTok and Telegram need a phone number, Gumroad payouts pause until the owner sends photo ID, PayPal approvals happen only in the owner's app, and Google won't let the agent publish YouTube uploads publicly until its API project is audited — of 23 videos uploaded, only 8 are public and 15 wait for a person to release them in YouTube Studio. Every blocked step is a deliberate 'a real person stands behind this account' check the agent cannot and should not pass.
This only partly worked. Worth knowing before you try it.
An AI runs growth for his Chrome extension behind a one word approval
A scheduled AI agent does the growth work for his free Chrome extension every night: it reads store numbers and comments, finds threads where people ask for this kind of tool, drafts the night's posts and files a report in Notion. Nothing public goes out until he replies go. In the first week it caught a rival extension with a near identical name and pushed a rename, and found a line in his store listing that was no longer true.
Apprentices used to hand in paper hour forms for the office manager to type up; his app ended that
In their apprenticeship, trainees had to log their on the job hours on a paper form and email or text it to the office manager, who then typed every entry into a spreadsheet by hand. He built an app so apprentices can submit their hours directly. Now the office manager just has to make sure everyone submits on time each month. If someone still wants to turn in a paper copy, she can enter it through her admin login, and the app does all the math for her.
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.