Smarsh's Emmy Agent Resolves 31% of Cases and Saves Reps 7.5 Hours per Case

Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.

How it works

Internal agent assists reps
Resolves 31 percent of cases
Reps keep the rest

Why it’s worth knowing

An internal agent quietly saves reps seven and a half hours per case.

Where it’s from

Summarized from a public post on salesforce.com. See the original ↗

Upgraded prompt

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