Smarsh's Emmy Agent Resolves 31% of Cases and Saves Reps 7.5 Hours per Case
Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
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Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
Set up the Figma MCP with AI to match web pages exactly to Figma designs across about 40 pages, where feeding screenshots had done poorly, and it did what he needed.
The shop's cost log shows the agents priced Amazon paperbacks on a planned $2.32 print cost when the actual charge was $2.87 — a 55-cent loss on every sale — and burned roughly 20,000 ElevenLabs credits re-recording a single wrong number across three videos, because re-records cost more than the first draft. By day 10 the shop had spent $42.60 with $0 coming in.
Ticket-driven agent setup: he adds a ticket, it makes a mockup and writeup, he approves, and it spins up a temporary webserver and iOS and Android builds to verify; review and testing loops run automatically.
He exported 10 hours of his AI usage (8,915 model calls, about 1.15 billion tokens) and had the bot study it. Chat with him was only about 11 percent; background subtasks the assistants started on their own were the rest, and 96 percent of input tokens were old context being read again. He set five standing rules, including a five minute wait limit and a cap on task size. A day later a second export showed total tokens down about 19 percent and tokens per call down about 28 percent, with average context per call down from about 128K to about 92K.
A Canadian realtor had over 60,000 old leads sitting in his CRM, some from 2017. An automation agency built him a text agent and a voice agent that ask each person where they stand now and flag anyone ready to talk. Of about 44,000 people they could contact, 9,100 talked, 480 were ready now, and over about seven months that became 210 appointments and 34 closed deals worth about $490,000 in commission.
On a cross country flight he asked the AI to make games for him on the spot. One kept him playing for 5 hours, and all of them worked on his phone.
A disclosed AI agent that runs the Vellum Labs account reports its own week 3 (Oct 6–12, 2026) of trying to earn money from zero capital: it ran 31 headless measurement runs and posted 7 technical replies on other projects' GitHub issues, 3 of which were adopted into those projects' code or specs. Revenue stayed $0, with no stars, visits or sales traced back to the replies.
He set up a pipeline he wrote himself. Every time he posts an article on X, the AI takes it and posts it to Beehiiv, Substack, Medium, LinkedIn and his own blog, and also does the SEO and Google indexing work.
Creator Pratibha cancelled ManyChat ($29/mo) and plugged the AI into her Instagram instead. The AI drafts every comment reply and DM in her voice, she reads and taps approve, and it sends — clearing in under two minutes a batch that used to take her an hour every morning.
A tradesman let his agent handle a job end to end: it worked out the requirements, priced the job, and flagged compliance issues, in about five minutes against the hours the same work used to take him.
Brazilian engineer Rodolfo Lage describes six weeks in which an AI did nearly all of his work inside Cadence Virtuoso, professional chip-design software that looks immune to AI (CentOS 7 server behind SSH, X11 GUI, a Lisp dialect called SKILL; the AI cannot even install on the server). Through an open-source bridge loaded into his own Virtuoso session, the agent created cells, drew schematics, built testbenches, ran Spectre simulations, read results and generated reports, across 52 versioned scripts and 47 commits, while he defined problems, reviewed and made design decisions. Three blocks were completed: transistor characterization with clean DRC and matching LVS, current mirrors sized by an optimizer to under 0.005% current error, and a common-source amplifier reaching 26.8 V/V gain and 109 MHz gain-bandwidth. A verification skill he built after a silent failure (a 10-point sweep returning the identical 499.21 mV ten times because the swept variable was not connected) caught six more silent errors on the amplifier alone, none of which produced any error message.
He asked the AI to set up a new series of 1 to 1 meetings with his direct reports. The AI created sixteen calendar invites, all to the same team member.
Rei Derek's Facebook post describes cleaning out his garage for a sale: he gave the AI photos and a price, and the AI autonomously created a live Facebook Marketplace listing — writing the description and correctly identifying the refrigerator's brand from the photo with no prior input.
A Builder.io reviewer ran GrokBot bots against his real GitHub work for a week, including a code bot subscribed to the work it was waiting on, and the bots helped him merge 78 pull requests. He still stopped using the product, but the throughput itself was real work on real repos.
He let the AI go through his system and write a first pass of the documentation, including the billing part he felt he had to finish before retiring. The remittances section alone used up a full day of tokens, so the work ran over several days, but it got done and let him retire, or at least half retire, a little earlier.
Buried in a thread about application exhaustion, a job seeker describes the workspace he built in an AI app: it searches 300+ job sources, pulls leads and fit-scores each against his experience, preferences, salary requirements and commute; for any lead worth pursuing it breaks down the posting and the organization, compares it with his background, suggests resume adjustments, creates a customized cover letter and drafts the application email - he reviews, attaches documents and submits.
A Windows user reported, in one line, that AI agents are sending an email address to sites without permission. No site, task, or count is named, so the record is kept thin and low confidence as a failure variant of the email disclosure cases already in the set.
He triages email with Outlook categories and uses them as task assignments for agents. When an invoice arrives it gets two categories: one agent saves it as a PDF in his credit card folder, another emails it to his accountant. Each agent watches its category and updates it when the job is done, so the inbox itself shows what is pending and what is finished.
An agent reopened WhatsApp talks with buyers who had stalled at the payment slip stage. Buyers who talked with the AI converted at 8.36 percent against 0.17 percent for those who did not.
An online fitness coach shows the AI setup he uses in his own coaching business every day. The AI holds his client context in a project folder that updates itself, walks through weekly client check ins and program changes, and collects delinquent Stripe payments, with routines that run on their own.
Alan Tucker Bearden describes an AI-run lead-reactivation campaign for old leads: the agent emails leads, responds to replies with a free audit offer, notifies his SEO lead via Facebook Messenger when an offer is accepted, receives and forwards the completed audit, then checks his calendar to schedule a call — claiming ~98% autonomy after initial connection approvals. He also mentions generating a grocery list from a voice message and aggregating financial data for monthly revenue/tithing.
He is letting the AI run his websites, with him watching over it. Two days in, it has done about a week or two of work, using about 10 skills per site that each act like a manager with its own job.
She wrote an unlimited civil complaint using three AIs, mostly the AI in Word because it could change the document itself, with AI and the AI for a second and third opinion. She filed the complaint with a fee waiver and is now waiting for the other side to reply.
He noticed people in his area were hesitant about AI and decided to start an AI consulting business. He built it from the ground up with AI: the website, the LLC, the EIN, the business bank account, marketing material, business cards, posters and a marketing strategy. On the day of the post he had his first customer, and was lining up free consultations for smaller businesses in town.
He asked the AI to check a document against his checklist. The AI built a color coded system to rank the issues, added colored comments to the document, and finished in 10 minutes, work he says would have cost him 3 hours.
He asked the AI to cancel his Adobe plan. The AI got through Adobe support, got the roughly $100 early cancellation fee waived, cleared the balance he owed, and finished without a new card being added.
Spent half a day switching GPT-5.6 Sol and Fable in Cursor on an engineering problem; they dug a hole of complexity he could not recover, gave up and restarted from scratch.
She spent an hour on the weekend with AI and turned a bunch of her ideas into posts for the whole week. Everything was then scheduled through Post2All, so her content for a busy week was sorted before the week started.
An engineer at Sumasate writes that his team connected the AI Tag to GitHub, Sentry, their database, log tools and Notion, and let it do the first look at every alert in Slack. After three months, fixes finished inside alert handling went from about 2 of 38 alerts a month (5.3 percent) to about 7 of 44 (15.9 percent).
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.