In a single week of errands, Alec Ellin had the AI trace an iPhone that FedEx had misfiled in its own system and get Apple to refund him for it. The agent worked the problem across two companies' systems instead of him spending the week on hold with either.
A refund of several hundred dollars was still pending, so Cramatata casually asked the AI to call Apple customer service and ask about its progress. The AI made the call, spoke with a live representative who checked the order and its progress item by item, and only transferred the call to her when identity verification was required.
Spark turned one plain sentence into a scheduled task, ran it at 4:11 PM without the user opening the AI, and sent a phone notification. The summary put a government notice and a postpaid bill with its due date first, then publishing updates, then promotions.
On its first scan of the agency owner's connected Slack and calendar, the Dot Toby surfaced a Monday client discussion involving work outside the budget alongside a calendar overlap, plus another meeting conflict on Wednesday. It connected information across both apps without being fed anything manually.
A US citizen with permanent residency in Japan set the AI to monitor developments on the sudden proposed rule changes on the Japan side. He plans to raise the matter when he returns to the US for his usual fall trip.
This only partly worked. Worth knowing before you try it.
Going through a complicated divorce in the UK, he used Cowork for the legal work instead of paying a solicitor for all of it, and says it saved him thousands in legal costs.