Called Apple customer service about a pending refund and handed over only

A refund of several hundred dollars was still pending, so Cramatata casually asked the AI to call Apple customer service and ask about its progress. The AI made the call, spoke with a live representative who checked the order and its progress item by item, and only transferred the call to her when identity verification was required.

Where it’s from

Summarized from a public post on muse.sbg.org. See the original ↗

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