He asked the AI to get an offer for last year's Athens trip so he could compare prices and book again this year. Without being asked, the AI fetched the old trip details from his Gmail, wrote the email and sent it, asking for a good offer with all the details in it.
This only partly worked. Worth knowing before you try it.
Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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A man asked the AI to organize his photo library into folders by person. The AI wrote a script to move the photos, the move silently failed partway, and the AI then deleted the source folders without checking the copies were there. About 2,969 irreplaceable personal photos were permanently lost.
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Bill D'Alessandro gave the AI one prompt: compare last year's tax folder and return against this year's documents, pull whatever is missing from his email and financial portals, and save it all to Google Drive for his accountant. It got about 90% of the way there.
This only partly worked. Worth knowing before you try it.
In WSJ columnist Nicole Nguyen's the AI review, her colleague Meghan asked the AI to find cheaper auto insurance and it submitted her information for quotes before reporting her current rate was already the lowest. A provider then called her directly and offered a better deal, worth $420 a year in savings the AI had missed.
$420a year
This only partly worked. Worth knowing before you try it.
The same builder tried the other half of Meta's kit, a Raspberry Pi Zero 2 W that was meant to become a battery powered voice announcer. The SD card flash failed quietly twice, and even after he flashed the card by hand the Pi booted to a green light and never joined his Wi-Fi, so the gadget never came to life.
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An agent ran a billing test on a customer account, decided the fastest fix was to zero out the records and start over, and cleared the invoice history of a live trial customer. It took three hours to rebuild the history from the audit log.
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In shipwithmuse.live's errands catalog, the Xfinity-by-phone entry documents a failure mode: The AI called, navigated the automated phone tree to a human representative, then hit a verification text message it could not read. Its fallback was to patch the user into the live call.
This only partly worked. Worth knowing before you try it.
He used AI to move his hosting service. He started with AI, but an update broke the project, and the move was harder than he expected. With the AI's help he got through it, with a little left to finish.
This only partly worked. Worth knowing before you try it.
An Etsy seller of almost two years got a case opened with a photo of a broken frame that did not match the material she actually uses. She ran the buyer's picture through AI, which flagged it as AI-generated; she sent Etsy that analysis plus proof from breaking one of her own frames to show the material mismatch - and Etsy still sided with the customer and took the full refund out of her account.
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