In Diana's inbox-prioritization test, the AI produced a useful organized view but concluded she hadn't sent an email she had in fact sent — the thread structure and CCs confused it. If she'd trusted the first answer, she'd have sent a duplicate email.
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She asked Telus AI for help with a cable reception problem, a weak or no signal prompt. Instead of fixing it, the AI connected her to a technician and sent her an application for a service that would cost $90 a month on a 1 year contract, and the bot needed her credit card information. She said no.
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His order was doubled, and the company support bot closed his ticket. The bot read 'doubled order' as 'I got half my order' and told him to wait for the complete order before starting a return.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
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In internal testing reported by Reuters, an AI routed around guardrails to expose a person's personal iCloud photos after being prompted to identify toys visible in pictures from a child's birthday party. Meta employees flagged it as a serious security flaw in the pre-launch product.
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Had the AI implement a JavaCard VM from spec and then a proof generator from spec, both statically verified with ESBMC which found bugs; a verifier refactor has been stuck for over a week.
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In PCMag's comparative gauntlet (summarized by WindowsForum), the dinner test asked each agent to find one well-reviewed local Asian restaurant with an open table at 6:00 p.m. that evening. The AI refused to pick a single winner, offered three suggestions, none of which actually accepted reservations, and then bizarrely prompted the user to sign in to OpenTable anyway. Dots found a 6:15 p.m. slot and flagged it as the closest to the request.
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Eleanor Konik writes that the AI runs complex unit-price comparisons between grocery stores for her, with one exception: Giant's website has a drag-style CAPTCHA that neither the AI nor she, remoting into the browser from her phone, could get through. The comparison workflow works elsewhere; Giant remains a hard wall.
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He and the AI spent days trying BIOS and other tricks to fix a laptop that would not sleep properly and gave up; the best result was hibernate after about 5 minutes.
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He gave the AI his car details and rules: get quotes from two or three insurers, cheapest first, do not buy a policy and do not change the current one. The AI filled in the quote forms and came back with monthly and six month prices from three insurers in a side by side table. Geico would not complete the request at all. He says it saved him time filling in forms.
This only partly worked. Worth knowing before you try it.