A support bot closed my ticket because it misread my doubled order

His order was doubled, and the company support bot closed his ticket. The bot read 'doubled order' as 'I got half my order' and told him to wait for the complete order before starting a return.

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How it works

His order is doubled
He opens a support ticket
The support bot misreads the problem and closes the ticket
It tells him to wait for the complete order before starting a return

Why it’s worth knowing

The bot did the opposite of helping. It closed the ticket and stalled the return over one misread phrase.

Where it’s from

Summarized from a public post on bsky.app. See the original ↗

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