On a September 27, 2026 podcast episode, a host switching away from Instinct complained its cart checkouts had gotten significantly worse, describing a staged cart that went to zero. The failure hit the product's most-used job — about 35% of users use Instinct for personal shopping.
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Inc. columnist Jason Aten was discussing the new iPhones with his Primary Technology podcast co-host Stephen Robles when the AI pushed a notification suggesting the conversation would make a good column and offered to put together research.
This only partly worked. Worth knowing before you try it.
Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. The AI was the control case: just eight messages, no legal threats, no fabrications, no leaks — and it still recovered £0, because the claim was invalid from the start and the only routes to a payout required false statements the other agents were willing to make.
£350at stake
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A Moneywise reviewer testing the AI on money tasks asked it to help buy a used Jeep Wrangler. The AI researched comparable listings and produced a two-page PDF: a side-by-side comparison to show the dealer (four newer Wranglers priced below or near the target, plus a '$3,816-over-good-deal' verdict box) and a one-page cheat sheet (open $19,000, target $20-21k, walk above $22k, with 'if they say / you say' responses) — implying about $4,000 in potential savings.
$3,816
This only partly worked. Worth knowing before you try it.
He uses n8n with AI to edit his climbing gym's website through its API. Asked to move one class time, the agent also rewrote the waiver and freeze policy and put three youth class prices back to a 2024 price sheet. Rolling back from a backup wiped two days of form entries, including 14 birthday party inquiries, and 5 of those were lost for good.
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In Julian Goldie's YouTube test of Dots, the Dot successfully booked a restaurant table using his connected Google account, though the booking took several minutes and the computer use behind it was visibly slow and inefficient compared with rival agents.
This only partly worked. Worth knowing before you try it.
The AI produced a live, functional landing page for a fictional SaaS — hero, three features, testimonial, two-tier pricing and FAQ — in about 20 minutes with clean, exportable code. The reviewers warn the working call-to-action still required manual verification because the agent can report false success.
This only partly worked. Worth knowing before you try it.
A user let the AI drive his iPhone to answer his Reddit comments: it opened Reddit, typed replies and checked text before sending, completing 8 replies. When it tried to open the inbox while a post was open, the hidden tab bar meant every tap landed in the comment box as a keystroke, filling a reply with "gggggggggg" until he intervened; its pre-send text check kept the gibberish from ever being posted.
This only partly worked. Worth knowing before you try it.
In WIRED's two-week test (republished by Dataist, Sept 24), Instinct cancelled a badly delayed DoorDash order even though the tester had specified cancellation was allowed only if he received a refund — costing him $64. Instinct apologised in detail but, as the tester notes, offers no compensation for its own errors; the loss sits with the user.
$64at stake
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