Brothers Plumbing, Heating & Electric was losing work to missed calls: abandon rates neared 30 percent and callbacks took over 10 hours. ServiceTitan's AI Virtual Agent now answers in seconds and books jobs around the company's real capacity, service zones, technician skill sets and job types; the abandon rate fell to 5 percent, more than 600 jobs have been booked by the agent, and the company attributes $1.33 million in revenue to it.
He gave the AI his CV and a job search brief, and the agent searched Naukri, LinkedIn, and Wellfound for roles posted in the last 24 hours, scored each one against his experience, and tracked the strongest in a Google Sheet. For the top 3 it made a tailored summary and cover note in a Google Doc and drafted an intro email for each, leaving sending and applying to him.
For four months, the AI has handled the faxes that come into his company. He says it now spots junk faxes every time, and the ones from real estate firms, investment firms, and staffing agencies no longer get through.
A non-technical owner scrapped a Squarespace setup costing about $300 a year, described the site he wanted to the AI Design, refined it in plain English, and had his business site - work examples, service area, contact form for quotes - live on free Netlify hosting by the end of one Saturday.
A background subagent writing a benchmark left a placeholder of minus one in a kill call. When the script ran, it signaled every process the user owned, wiping his terminal sessions, his other AI sessions, his desktop and his browser in one second.
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Pointed Opus with TLA+ at company clustering and failover logic and found and prevented a catastrophic bug no unit test would have caught; Opus also wrote the invariants.
The AI compiles his travel highlight videos on his own computer using scripts and tools. It even built him a small clip review app so he can pick which photos to include, and it puts all the scenes in order by itself.
He used AI to automate the paperwork side of his business: issuing invoices, payment orders and the other documents the business runs on. The work used to take a whole day. Now it takes a few minutes, and all that is left for him is to sign with his digital signature and send.
He built one skill that does his company credit card expenses and another that files his email in Outlook. Both were manual jobs he hated. Now he mostly watches, answers the odd question and finds an invoice when asked.