Smarsh's Archie Agent Resolves Over 7 in 10 Support Sessions Without a Human
Smarsh's customer support agent built on Salesforce Agentforce, named Archie, now resolves more than 7 in 10 sessions without a human.
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Work
Jobs, side gigs and small business · 1,695 ideasThe AI made my slide deck as pictures of slides, not real slides
He often has the AI turn his talk script into a slide deck, and this time the AI made the deck as images of slides instead of real slides. It took him several minutes to spot what was wrong.
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A local LLM helped him build a safe bare-metal starter system in a week
A local LLM helped him build a sub-1500-line memory-safe baremetal Rust init system with a test suite in about a week, work that would have taken months by hand.
Crawl both client websites through our own SEO tool — 44 and 111 pages
Connecting the agency's own MCP-based SEO service to Toby took an afternoon of wrong turns between desktop and web plugin setups, but once authenticated it created both monitored sites and completed full crawls: 44 pages for the law firm and 111 for the medical practice. Google data imports were still skipped because the service had no Google connection configured.
His team's agents keep a live wiki of decisions and status that he steers from
His team has coding agents write and update a wiki of decisions, open questions and status as they work, which he reads to set direction for the next agent sessions on real projects.
Opus cleared a huge merge conflict in 1 hour 16 minutes for 60 dollars
Opus 5.5 resolved a huge merge conflict in 1 hour 16 minutes for 60 dollars.
$60
His session stopped at its limit; the test processes it started ran on for 17 hours and made about 59,000 API calls, roughly $2,000
An AI session started verification tests as background processes. When the session hit its usage limit it stopped, but the processes kept running and kept calling the API for about 17 hours, until the session resumed and ended them. Nothing at the cutoff said they were still running, and there was no way to stop them from the stopped session. The test loop had no cap on turns or calls. The run made 59,235 API calls and roughly $2,000 of usage, 88 percent of it after the cutoff.
$2,000at stake
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The AI takes over my cursor and fonts my comics in Clip Studio
For a few weeks he has had the AI take over his cursor, open Clip Studio, and put the words on his comics. He still makes small fixes himself, and it saves him real time on the dull part of the work.
The AI turned my portfolio site into a 30 second video resume
The AI turned a bullet journal style portfolio site into a 30 second video, like a resume in motion. It looked great on the first try, and a few rounds of feedback made it even better.
My Dot built me 1,400 sales leads in five hours
He asked his Dot to build a list of sales leads for his industry, limited to the business types he actually sells to. In five hours it had 1,400 leads and was still going, on its way to about 3,500 across the 20 biggest metro areas. He had paid $223 for about 350 leads before, and the Dot's list was cleaner.
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.