Smarsh's Archie Agent Resolves Over 7 in 10 Support Sessions Without a Human

Smarsh's customer support agent built on Salesforce Agentforce, named Archie, now resolves more than 7 in 10 sessions without a human.

How it works

Agent takes customer session
Resolves using company knowledge
Escalates only when needed

Why it’s worth knowing

Seven in ten support sessions now end without a human touching them.

Where it’s from

Summarized from a public post on salesforce.com. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

Upgraded prompts are coming soon.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.