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Health

Fitness, appointments and feeling better · 121 ideas

Call my dental insurer and connect me to the rep

NYT reporter Eli Tan, reviewing the AI over two weeks with connected bank accounts and email, had it call his dental insurer Anthem. The AI supplied his member ID, answered the security question, waited on hold, then rang him through to the live representative.

HealthWent wrong

My agent called my dentist to book a checkup but could not finish without my insurance details

Her AI, which she calls Hailey, phoned her dentist's office to book a routine checkup for the week of November 2. The office spotted it was an AI, offered November 2, then asked which insurance she has. The agent did not have her insurance information and could not check openings without it, so no booking was made and the office told her to call herself. She shared the full call transcript.

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