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My agent called my dentist to book a checkup but could not finish without my insurance details

Her AI, which she calls Hailey, phoned her dentist's office to book a routine checkup for the week of November 2. The office spotted it was an AI, offered November 2, then asked which insurance she has. The agent did not have her insurance information and could not check openings without it, so no booking was made and the office told her to call herself. She shared the full call transcript.

This one went wrong. Read what happened so you don’t hit the same problem.

How it works

  1. The AI calls the dentist's office and asks for a checkup in the week of November 2
  2. Office offers November 2
  3. Office asks for her insurance
  4. Agent does not have the insurance details
  5. Booking stops and the office asks her to call herself

Why it’s worth knowing

The call went fine until one missing fact, her insurance, ended it. The agent had no way to check what was already on file.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

Upgraded prompt

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