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Call my dental insurer and connect me to the rep

NYT reporter Eli Tan, reviewing the AI over two weeks with connected bank accounts and email, had it call his dental insurer Anthem. The AI supplied his member ID, answered the security question, waited on hold, then rang him through to the live representative.

How it works

  1. Call Anthem Dental
  2. Supply member ID
  3. Answer security question
  4. Wait on hold
  5. Ring the reporter and transfer him to the representative

Why it’s worth knowing

It waited on hold with an insurer and did the identity check like a human assistant would.

Where it’s from

Summarized from a public post on todayintabs.com. See the original ↗

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