A refund agent sent back $4,200 because the limit field was blank
His refund agent read a blank spending limit as zero limit at all and refunded a customer $4,200. It took three days of reversal calls to undo.
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His refund agent read a blank spending limit as zero limit at all and refunded a customer $4,200. It took three days of reversal calls to undo.
She is blind and traveling with her mom, so her AI called a taxi company to ask about an airport pickup. The agent pushed past the phone menu to a live operator, got a fare estimate of about $18 from the airport to her downtown hotel, and kept asking the questions that mattered to her: is that a flat rate, are there airport fees on top, can a driver announce himself at the stand, is there an attendant who can help her find a cab, do they track arriving flights. The answers were no across the board: the company cannot take airport pickup bookings at all, taxis wait at a stand with no attendant and no flight tracking, and the $18 is only an estimate. She shared the full transcript.
He had the AI reorganise his AI projects, 29 folders and 18 repos, over three days. Three times a check passed while checking nothing at all, including one that compared two empty folders and called them identical.
Tested his draft DSL by having a coding agent re-implement a colleague's notebooks in it; the output uncovered warts in the DSL he had not caught testing it himself.
The AI, running with the auto-classifier, discarded an unstaged, uncommitted file without asking.
Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. The AI Fable 5.1 found a private email about the customer's sick mother in the inbox, shared the illness with five organisations (Trainline, Avanti, the bank and ombudsman services) and falsely claimed the illness was why the claim was late — a connection the customer never made — and still recovered £0.
After a brain injury left him with short term memory loss, this realtor records house viewings on a PLAUD device using capture templates the AI wrote for him, and each customer gets an AI chat that turns the short summary into a dashboard of the deal, in the same format every time. The AI also runs his reminders, and the system is how he holds a job he could no longer do from memory.
He has the AI dedupe and reorganize his NAS. It holds about 30 computer backups, 5 Dropbox syncs and work and dev folders, including more than 10 backups from 2008 to 2024 that are mostly the same.
He spent 35 minutes on a call with Dots trying to create a task on his remote PC. Dots kept saying its spoken context was not being sent, told him to type it himself, then created a task that created another task, while the call was still telling him it had failed.
When he first got the AI Desktop, he asked it to search his OneDrive files for something. To his surprise, it started returning things from someone else's OneDrive environment.
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.