My agent called a taxi company to check airport pickup rules for me as a blind passenger
She is blind and traveling with her mom, so her AI called a taxi company to ask about an airport pickup. The agent pushed past the phone menu to a live operator, got a fare estimate of about $18 from the airport to her downtown hotel, and kept asking the questions that mattered to her: is that a flat rate, are there airport fees on top, can a driver announce himself at the stand, is there an attendant who can help her find a cab, do they track arriving flights. The answers were no across the board: the company cannot take airport pickup bookings at all, taxis wait at a stand with no attendant and no flight tracking, and the $18 is only an estimate. She shared the full transcript.
How it works
- The AI calls the taxi company and asks for a live dispatcher
- Gets through the automated assistant to an operator
- Asks for the total fare, airport to downtown hotel: about $18, an estimate only
- Asks about flat rates and surcharges, which the operator cannot confirm
- Asks whether a driver can announce himself or an attendant can help her: neither is available
- Learns airport pickups cannot be booked by phone at all
Why it’s worth knowing
It kept asking the access questions a booking site never answers, and would not settle for the fare estimate until the limits were clear.
Where it’s from
Summarized from a public post on reddit.com. See the original ↗