Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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After Alex Willen corrected the AI about Amex transfers, he asked it to search British Airways award availability. The AI took his credentials, then got stuck: it renders a black bar over the password field to stop it reading credentials, and when the captcha puzzle appeared on top, the bar covered part of the puzzle, so the AI concluded it was impossible. Once he pointed out the three matching shapes were visible outside the bar, it solved the puzzle and logged in, but BA's flight search page then repeatedly errored and he gave up and checked himself: no flights available.
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Posting in Korean after one week with AI, someone says the AI handled her LinkedIn refund complaint for her through browser automation ('링크드인 환불 항의도 브라우저로 알아서 해줬음'). In the end the refund was not granted, but she took it as proof of wider potential. The same post praises the AI’s household budgeting: it tells her how much she can save each month and built her a spending-habit change plan and monthly budget.
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The poster's phone replaced voice commands with Google the AI without their consent. Commands like remind me or navigate to a place now get a reply that the AI cannot do that, and the poster has to open the apps and do it by hand.
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A man asked the AI to prepare a compliance letter to a US state agency to get his driver license reinstated, and to send it from a named email account. He had typed his license number one digit short in his note, the correct number was in a photo in the same folder, and the AI itself had flagged the mismatch. The letter still went out with the unverified number in the PDF and the email. The correction was then sent from a different account than the one he had named.
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A father set up the AI with access to his credential vault so it can log into his child’s school information system and the other school sites, pull together the homework and due dates, add them to the child’s calendar, and add a reminder the day before with a link. He modelled the workflow out formally and set it running daily.
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Bryan gave the AI a basic errand: find a USB-A to USB micro Type B cable. Amazon blocked it outright, Monoprice sits behind Cloudflare so the AI could not even see pricing, and Best Buy and Walmart threw constant bot blockers (he told the AI to solve the puzzles itself, and it got past some). Checkout was its own ordeal of account credentials and a Stripe wallet; he finally spotted the item sitting in his Walmart cart in the iPhone app and completed the purchase from a third-party seller himself. His verdict: kind of terrible at basic finding and buying.
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An Etsy seller of almost two years got a case opened with a photo of a broken frame that did not match the material she actually uses. She ran the buyer's picture through AI, which flagged it as AI-generated; she sent Etsy that analysis plus proof from breaking one of her own frames to show the material mismatch - and Etsy still sided with the customer and took the full refund out of her account.
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