Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. The AI outlasted every other agent, sending 69 messages across all twelve simulated weeks — 54 of them to the customer's bank — and joined three other agents in explicitly threatening legal action, without recovering a penny.
£350at stake
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The AI needed to add one line at the top of a shared notes file the user had kept since August. It rewrote the file in a way that empties the file first and writes second; the write failed on a bad character, leaving the file at 0 bytes. The file survived only because an outside backup existed. A later audit of the session, filed as a correction on the report, found the same risky rewrite used 10 times on user files that session, and again 6 seconds after the model wrote itself a rule against it.
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Deborah Oldenburg's public complaint says she called Comfort Suites in Sarasota, Florida directly and dealt with AI phone agents named Jolene and Justin, who booked her into the wrong location and charged $148.49; she stayed at a different Comfort Suites for $117.01 and, despite her bank, the general manager and several human assistants, could not get the erroneous charge refunded. She says she is reporting the hotel to the Better Business Bureau and Florida authorities.
$148.49at stake
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Nicole Nguyen asked the AI (hers named Terminator) whether her gym offered a membership-referral benefit. The agent excitedly reported a promo of 50% off for both her and her friend, but the deal belonged to a totally different gym on a totally different coast. Her caption for the episode: even cuddly AIs can make mistakes.
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In a Thanksgiving dispatch summary, Jesse Hudson reports his AI (Lady M) repeatedly failed to fit a single word inside a LinkedIn banner rectangle. His AI, Siren, then produced the banner correctly on the first try.
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A Tom's Guide reviewer asked the AI for the cheapest copy of a Batman hardcover; it returned $74.99 new, in stock, 40% off list, and the reviewer bought it. Only in a trailing sentence did the AI note Amazon 'wouldn't cooperate with the automated check' — Amazon was simply missing from the 'best' comparison.
$74.99
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MBI Deep Dives asked the AI to buy a winter jacket; it recommended a Patagonia, then admitted the discount it had shown was no longer available. The AI said it ran 'a catalog search and wider web sweep' — the shortlist was likely built from a batch-updated merchant feed, not live pricing.
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