Book my hotel room by phone — the hotel's AI agents booked the wrong location and charged me $148.49
Deborah Oldenburg's public complaint says she called Comfort Suites in Sarasota, Florida directly and dealt with AI phone agents named Jolene and Justin, who booked her into the wrong location and charged $148.49; she stayed at a different Comfort Suites for $117.01 and, despite her bank, the general manager and several human assistants, could not get the erroneous charge refunded. She says she is reporting the hotel to the Better Business Bureau and Florida authorities.
$148.49at stake
This one went wrong. Read what happened so you don’t hit the same problem.
How it works
- Customer calls to book
- AI agents Jolene and Justin take the reservation
- Booking lands at the wrong location, $148.49 charged
- Customer pays $117.01 at the correct hotel too
- Refund refused through bank, GM and support
Why it’s worth knowing
The humans she escalated to couldn't undo what the AI agents had done — she ended up charged for two rooms and out of pocket for the AI's mistake.
Where it’s from
Summarized from a public post on facebook.com. See the original ↗