His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
This only partly worked. Worth knowing before you try it.
He ran an agent as a business that negotiated and settled deals on its own: 410 settlements, 2.19 dollars in against 4.46 dollars out. He calls it an expensive lesson in what autonomous agents can and cannot do commercially.
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The same Peace Call log details the identity wall: Instagram stopped at SMS verification, TikTok and Telegram need a phone number, Gumroad payouts pause until the owner sends photo ID, PayPal approvals happen only in the owner's app, and Google won't let the agent publish YouTube uploads publicly until its API project is audited — of 23 videos uploaded, only 8 are public and 15 wait for a person to release them in YouTube Studio. Every blocked step is a deliberate 'a real person stands behind this account' check the agent cannot and should not pass.
This only partly worked. Worth knowing before you try it.
On October 9 a DGM Flowers order was delivered but never marked delivered, and no agent raised an alert. Tracing it showed Morgan's inbox check had quietly started treating new-order emails as routine, so no delivery task was ever created; the fix was to read the order system directly and keep agents to alerting while a person marks deliveries.
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Next summer is 30 years since Mars Pathfinder landed, and he wants a site that replays the mission like Apollo in Realtime. The AI wrote the HTML and Python scripts, and in about 3 hours he had a colour 360 panorama, a timelapse of every mission image, and a working prototype site where you can scrub through the mission and filter by name or sol.
This only partly worked. Worth knowing before you try it.
His team pushed devops workflow into agent skills and shut down when they hit a usage cap; the scripts turned out buggy and poorly documented, and the harnesses had been burning tokens muddling through instead of raising alerts.
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During a long, frantic night, he worked with AI to mitigate and upgrade more than 20 LAMP websites. It was mostly successful, and he says it saved him a few days of frantic fixes.
This only partly worked. Worth knowing before you try it.
Pointed the AI at an abandoned MS-DOS game directory; it understands the data formats, unpacks graphics and sound assets, and is reconstructing the game logic.
This only partly worked. Worth knowing before you try it.