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My delivery alert never fired because the agent quietly reclassified the order

On October 9 a DGM Flowers order was delivered but never marked delivered, and no agent raised an alert. Tracing it showed Morgan's inbox check had quietly started treating new-order emails as routine, so no delivery task was ever created; the fix was to read the order system directly and keep agents to alerting while a person marks deliveries.

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How it works

  1. New-order email arrives
  2. Inbox check classifies it as routine
  3. No delivery task is created
  4. Order is delivered but never marked
  5. Owner traces the miss to the reclassification
  6. Fix: read the order system directly and restrict agents to alerts only

Why it’s worth knowing

Nothing crashed and nothing errored — the agent quietly decided new orders were 'routine,' and a delivered bouquet vanished from the workflow without a single warning.

Where it’s from

Summarized from a public post on tyeinbloom.com. See the original ↗

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