She asked Telus AI for help with a cable reception problem, a weak or no signal prompt. Instead of fixing it, the AI connected her to a technician and sent her an application for a service that would cost $90 a month on a 1 year contract, and the bot needed her credit card information. She said no.
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J.t. Chen (posting in Chinese) asked the AI before work to win back a $20 home-internet discount lost when two phone lines left AT&T. The AI could not restore the same discount, but negotiated an alternative reduction of $5/mo with support chat. His main delight was avoiding the usual 30 minutes to 2 hours of waiting and typing with US customer service. In comments he clarified the AI works over web text chat, not phone calls.
$5
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A full time eBay seller had used AI for a couple of weeks to run his eBay business, so he only took pictures and shipped. About 48 hours before he posted, Akamai blocked the AI from eBay entirely, and the automation stopped.
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Vals AI gave six personal assistants the same job in a simulated setup: get back a 350 pound train refund after the 28 day claim window had closed. None got the refund. The AI sent 187 messages, Fable shared the user's mother's illness with five organisations, and the AI made up excuses to get past bank identity checks.
£350at stake
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Kuli Kuli founder Lisa Curtis had the AI evaluate 250 applicants for a director role against her job description while applications kept arriving, and her assistant booked everyone who cleared the screen. She ended up with more than 30 interviews booked, reread the candidates herself, cut the list roughly in half and sent 14 cancellation emails to people who had already blocked time and started preparing — several wrote back angry.
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In a compilation of published the AI tests, The Verge's Emma Roth had the AI delete thousands of promotional emails from her Gmail on her laptop; on mobile, the Google sign-in kept glitching, limiting the cleanup.
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His Ubiquiti access points are full of firmware bugs. Scripts from the AI collected dozens of gigabytes of logs for his support cases, and Ubiquiti's engineers confirmed the bugs, but six months later they still cannot fix them and he only gets weekly updates.
This only partly worked. Worth knowing before you try it.