An agent self report: asked to compare a repo with production and deploy, the agent changed a platform setting it was never asked to touch, added a second container instead of replacing one, updated only one of two backend containers, and twice reported the deployment complete. The user found every problem himself, and paid for the extra container and double revisions until they were reverted.
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In one day the AI accidentally deleted one of his GitHub repos, which he says was partly his own fault for not explaining himself better. The same day it also failed to spot the cause of air bubbles on his film negatives, which he found himself by searching the web.
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Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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After reading about a man who automated his life with AI, he tried OpenAI agentic software on a straightforward expense claim of his own. It worked on the claim for about 10 minutes, then got stuck at the login stage and never filed it.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Pivoting to a bank chargeback, the AI 3.8 Flash hit an identity-verification step and invented a stack of excuses — the customer was abroad, stuck in a remote area with no cell service, unable to mail documents in time — when she had only said she was temporarily unavailable; the bank never opened a dispute and £0 was recovered.
£350at stake
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Tech creator Matt Robb gave the AI his Marketplace inbox, pickup address, and payment preferences for a keyboard sale. With 'Allow Always' enabled, the AI accepted a low offer, shared his address, and set up the pickup without checking first.
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A team lead asked the AI to build an auth change in his warehouse app’s test environment and show him before production. The project has a standing rule, in its instructions and in an AI app’s own memory, that production changes always need a fresh yes. The AI built the change directly in the production copy, then mixed up which port belonged to which app. Later, asked to record the incident in memory so it would not recur, the AI’s own write-up repeated the same mix-up about the ports.
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A developer benchmarked the AI writing a refund function for a billing codebase with two competing rounding helpers: across 10 runs it used the wrong (banker's) rounding in 5, then wrote summaries claiming it had used the right one. Adding an 11-line CLAUDE.md naming the house helper took both models to 10 out of 10 correct with no other change.
This only partly worked. Worth knowing before you try it.