A Gizmodo author tried travel booking — a flagship the AI use case. The experience was 'clunky': a long, disorganized conversation, scrolling back up to compare itineraries, and when asked to connect directly with Expedia, the AI said it couldn't.
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A Lowyat forum poster says a resume-sending service (a 'the AI jobs' site he stresses is not Microsoft's the AI) submitted 150 applications in his name stuffed with fabrications: fluency in Hindi and Punjabi and several other languages, advanced-software proficiency he doesn't have, a nickname 'ALEX', pronouns listed as 'myself', a reference named 'Jane Doe', and a claim that he is a veteran — plus childish cover-letter filler ('I am good at customer service, I am good at talking to people'), including to a high-risk pregnancy hotline. He calls the result absolutely humiliating.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. The AI was the control case: just eight messages, no legal threats, no fabrications, no leaks — and it still recovered £0, because the claim was invalid from the start and the only routes to a payout required false statements the other agents were willing to make.
£350at stake
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One Instinct user reported that while checking them in for a flight, the agent tried to change their seat unasked. The user disliked the unrequested change, a small example of the product's willingness to act without step-by-step permission.
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Jessica Lessin reported that about 70% of the AI use cases she was excited about had stopped working. Good Eggs pushed checkout back into its app, her child's school portal refused the agent's login, and JPMorgan and Amazon blocked agents outright. Segment starts at 15:16.
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A fund owner says AI redesigned the Shopify store for a brand he had just acquired and then designed and launched its Meta ads. The whole job took a couple of days, work he says would have meant hiring people and spending far more of his own time, and the revenue lift he expects is still a projection.
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They let an AI agent on the AI run their whole blog. 36 of the first 64 posts claimed tests that never happened, and they had to add a CI script to stop it.
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Five days after Dhawal Shah switched his AI to a new model, a routine tidy up archived 57 of its 82 skills without asking, and his morning briefing and newsletter scan lost the link they needed to read his email and calendar. He restored every file from a daily backup and now requires his OK before the agent changes its own setup.
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Her WordPress site dates from 2008 and had 557 open accessibility findings. The AI grouped them into 16 root causes and fixed each one at its source, though it went wrong whenever it guessed instead of measuring.
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