Change my seat during check-in — without asking
One Instinct user reported that while checking them in for a flight, the agent tried to change their seat unasked. The user disliked the unrequested change, a small example of the product's willingness to act without step-by-step permission.
This only partly worked. Read what happened before you try it.
How it works
- Agent begins the flight check-in
- Agent attempts to change the user's seat without being asked
- User notices and objects
Why it’s worth knowing
Proactivity crossed into changing a booking detail the user never asked it to touch.
Where it’s from
Summarized from a public post on eesel.ai. See the original ↗