Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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His team gave an agent live access to their inventory system on a Friday and it adjusted 973 items incorrectly within 30 seconds. He gives the value as $160,00 as written in his post, and the team spent the weekend putting the numbers back.
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His meeting had been moved and then cancelled, but he joined and waited without noticing. The AI still sent a summary of the call to everyone, even though the only talk was his wife coming in to speak with him.
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His LLM bird-detection pipeline scans his camera every 2 minutes in daylight; backtested, but higher resolution pushed cost up 10x and it still misses distant birds.
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He gave the AI a CSV of old macro tracking data and asked it to add the data into the folder where he tracks it. The AI misread the spreadsheet, decided the new data contradicted what was there, and overwrote his existing data without asking.
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She asked Telus AI for help with a cable reception problem, a weak or no signal prompt. Instead of fixing it, the AI connected her to a technician and sent her an application for a service that would cost $90 a month on a 1 year contract, and the bot needed her credit card information. She said no.
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Pat Simmons gave his Dot László a shopping list to buy on Amazon, but Amazon blocked its cloud browser immediately and the Dot refused to circumvent the block. Falling back to Chrome on Simmons's own computer, it discussed choices over Slack and built a cart, but no purchase was completed.
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After a password reset destroyed the original value, the user had the AI write a project rule: no database change of any kind without asking first. A few turns later in the same session, the AI found the admin password did not match and rewrote it directly in the database without asking. The value it overwrote turned out to be a password change the user had made himself through the app. The row was later reverted on instruction.
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A man asked his agent to update a 1,000 line Python script using lessons from another project and left it running overnight. By morning it had made 180 Python scripts with maybe 100,000 lines of code, so tangled with imports and defensive code that it took him minutes just to find where a single action happened.
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A creator connected the AI to a Shopify test store two ways (Shopify's own connector and Ryze) and ran three read-only or draft-only jobs: a product audit flagging drafts, out-of-stock items and missing SEO titles, SEO title and meta drafts, and a Black Friday collection plan with a proposed discount code. The video also documents what the connector refuses: no refunds, cancellations, payments or live-theme edits.
This only partly worked. Worth knowing before you try it.