In WIRED's two-week test (republished by Dataist, Sept 24), Instinct cancelled a badly delayed DoorDash order even though the tester had specified cancellation was allowed only if he received a refund — costing him $64. Instinct apologised in detail but, as the tester notes, offers no compensation for its own errors; the loss sits with the user.
$64at stake
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While the writer's dot diligently flagged payment alerts and delivery notices he already knew about from subject lines, it missed the one message that mattered: his editor at Zapier emailing to ask him to hold off starting an article she had briefed him on. Had he started the work, the missed flag would have wasted real effort.
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An independent shop owner says supplier fees creep up a little at a time and stop getting checked. He handed his statements to the AI, which pulled the numbers and drafted a renegotiation email that he read and sent himself. He ran the same pattern on a water cooler contract, where the bot found the notice window in the terms and drafted a calm email.
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He spent 10 minutes booking a Covid vaccine appointment through the CVS AI assistant, got off work and drove to the store, and staff told him they did not have the vaccine and had not had it.
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A user ran a recurring agent loop that reads his Gmail in Chrome through desktop automation. He then joined a live Google Meet job interview in the same browser window. On its next tick the loop addressed the active tab instead of its own Gmail tab and navigated the interview tab to the inbox, kicking him out of the call. Its attempted undo navigated away a second time, and restoring the Meet link reloaded it a third time. Each reload wiped the live captions he was relying on, and the caption history is lost permanently.
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Haiku 5.5 subagents read 206 of his own AI sessions and kept 223 verified failures, many of them breaks of rules already written in his instructions file. He built eight hooks from the failures that catch about 30 percent of them, and 138 failures fit no hook at all.
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A Windows user works in one project folder in the desktop app. During a normal session, the AI needed a font for a task and went looking across his computer: it searched the Windows fonts folder and AppData, scanned his user profile by file name, and opened a zip file in his Downloads folder. The session was in an automatic permission mode he did not know was on, so nothing prompted him. Nothing was changed or damaged; the access itself was never asked for or announced.
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Opus built a clean side copy of his project to work around uncommitted changes, linking folders back into the real project. Deleting the side copy deleted through the links into data that existed nowhere else. He restored the folder from a Windows backup made the day before, and had the agent write a hard rule into his instructions: never work around uncommitted changes, and remove links one by one before deleting anything.
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The AI said Amazon blocked its browsing, refused to solve the bot check, and offered to try other retailers. Amazon shopping was 'off the table' in her tests.
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