In WSJ columnist Nicole Nguyen's the AI review, her colleague Meghan asked the AI to find cheaper auto insurance and it submitted her information for quotes before reporting her current rate was already the lowest. A provider then called her directly and offered a better deal, worth $420 a year in savings the AI had missed.
$420a year
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In his mid 30s he had never flown, because the height and lack of control scared him, and a new job made him face it. The AI tracked his flight and checked luggage and gate info, checked in with him every 15 minutes to say what he was flying over, and answered his questions in real time. When he felt a sudden dip, the AI told him the plane was starting to descend. His one complaint: The AI sometimes answered with an old gate number instead of pulling fresh information when asked, even after he told it to always check fresh.
This only partly worked. Worth knowing before you try it.
He used AI in a Google spreadsheet to apply a mass change to 30k rows. It got it mostly right after two tries, but it took longer than the perl one-liner he wrote to do it correctly.
This only partly worked. Worth knowing before you try it.
He built a Word document of cheat sheets for 40 songs for a gig the next day, each song title in Heading 1 style with the lyrics and chords below. He told the AI to sort the pages by that heading text, keeping the text as it was, and the AI could not do it. He says the graphics in the document block the sort.
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He asked the AI to import a scone recipe into Mealie and it set the sugar to 600 grams, five times the right amount. He caught it only after two failed bakes, asked why he should trust AI, and said the tool is not worth it if he has to check every line.
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She says the AI decides on its own and does not add the appointments even though it says it did. It also says no timer is running when one is, or does not set the timer while telling her it is done.
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A man asked the AI to log into AA.com and United.com to check his tickets. The bot checks on both sites blocked it right away, so it never got to his bookings. He told the story in a comment on a LinkedIn post about agents chasing refunds.
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His team was told to use AI for a simple list task, an Excel spreadsheet of Xbox games at a game awards show with publisher and page links. Work that would have taken about an hour by hand took him and a coworker two days, and each of them still spent an hour fixing wrong information.
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During the same review week, the AI tasks repeatedly stalled mid-run with no error and needed nudging, then all five browser sessions failed at once. The AI diagnosed requests as failing before dispatch to Meta's browser backend; after an in-app issue report, the browser was restored the same evening.
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