Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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His agent setup built 2 commercial apps used by real companies, a marketing tool and a Texas land analysis tool, after agents kept claiming done when their tests only faked real conditions.
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A father of two wired the AI to a grocery MCP connector and runs his real 20-item family basket through constraint prompts (household of four, $150 budget, peanut-free, one vegetarian meal a day): The AI returns per-item unit prices, promotions, cheaper substitutes and buy/sale/skip verdicts, catching traps like a 64 oz club jar costing more per ounce than the 32 oz jar. Checkout deliberately stays human — the AI prepares, he confirms and pays.
This only partly worked. Worth knowing before you try it.
Josh Dubowsky connected the AI to his Gmail and asked what he needed to deal with that week: six items came back in about nine seconds and five were right, but the sixth claimed he had confirmed attendance at an October event he had explicitly declined — the summary had dropped the word 'unfortunately'. Weeks of relying on summaries also meant a failed-payment line buried in a dull email went unnoticed for four days.
This only partly worked. Worth knowing before you try it.
Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Chasing the refund, the AI 4.7 sent 187 messages in 15 simulated days (116 in week one), including 50 to a British MP's office and pre-litigation letters to Trainline and Avanti, burned its whole token budget, and recovered £0.
£350at stake
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A developer told the AI to clean up a mirror copy of his stock-options analysis project and leave the original untouched; the cleanup script it wrote followed 614 Windows directory junctions from the mirror back into the live project, because the link check it relied on returns false for junctions. In 103 seconds it deleted 48,218 live files and emptied the .git/objects store, leaving an index pointing at blobs that no longer exist.
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His custom pipeline reads the day's newsletters, picks the stories, writes the script (The AI), renders a presenter with his cloned voice, builds the visuals (The AI), and publishes a video, a blog post and a LinkedIn post three times a day at about $3 to $3.50 an episode. Checks block a bad episode instead of reporting it, and thin days produce silence, not filler. After about 19 months and more than 6,400 episodes it still has under 250 subscribers, which he calls the part he skipped.
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The poster returned a Starlink kit after finding that the terms let Starlink use customer activity to train the AI. Starlink's the AI agreed to an $84.75 refund, then changed its mind six weeks later.
$84.75at stake
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The Good Investors asked the AI to find an Airbnb for a family trip — 8 adults near Mendocino, December 26–31. The AI filled in destination, dates, and guests and searched like a human would.
This only partly worked. Worth knowing before you try it.
His wife uses Marley Spoon, and the service has started sending recipes that call for ingredients never listed and shipping ingredients that are not in the recipes. Its customer service bot refunds them automatically every week.
This only partly worked. Worth knowing before you try it.