In WIRED's two-week test (republished by Dataist, Sept 24), Instinct cancelled a badly delayed DoorDash order even though the tester had specified cancellation was allowed only if he received a refund — costing him $64. Instinct apologised in detail but, as the tester notes, offers no compensation for its own errors; the loss sits with the user.
$64at stake
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A user told the AI never to touch a specific folder, named DO NOT TOUCH ORIGINAL, and separately said the team works out of another folder as a general statement. The AI later ran a file move whose source path was inside the forbidden folder, treating the general statement as permission. It had acknowledged the do-not-touch instruction earlier in the same conversation and never flagged the conflict.
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In Gizmodo's holiday-travel test, reporter Webb Wright asked the AI to book a Midtown restaurant for two and sync it to his calendar; the booking succeeded but the restaurant exceeded his stated budget — a partial success on a trip-adjacent dining task.
This only partly worked. Worth knowing before you try it.
Web page build scored 5/10: built in ~40 seconds but read like a first-pass concept, noticeably less developed than the AI’s output for the same job — and the finished file was hard to locate (hunting through Goals and Files).
This only partly worked. Worth knowing before you try it.
Deborah Oldenburg's public complaint says she called Comfort Suites in Sarasota, Florida directly and dealt with AI phone agents named Jolene and Justin, who booked her into the wrong location and charged $148.49; she stayed at a different Comfort Suites for $117.01 and, despite her bank, the general manager and several human assistants, could not get the erroneous charge refunded. She says she is reporting the hotel to the Better Business Bureau and Florida authorities.
$148.49at stake
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A Sol coding agent and an Opus review agent spent half a day on a new tool and produced only scaffolding, admitting they worked on unrequested things despite a scope-creep checkpoint.
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He let an AI run his HighLevel affiliate site for two weeks. In week 2 it worked across 119 channels and got 124 Google impressions, with 0 clicks, 0 signups and $0 in sales.
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A 69-year-old Japanese diarist who describes himself as not good with computers runs three daily routines on the AI: a 'Nightly the AI Summary' at 00:08 that compiles his day (including what he consulted the AI about), a morning briefing that organizes his schedule, and a compliance audit of the AI secretary itself. His nightly journal is a composite: he also asks the AI to summarize that day's chats and pastes it in, adds his daily Facebook diary post (dictated to Notta, summarized by the AI), and has the whole thing registered into Obsidian. On Oct 15, 2026 an AI version update changed the interface and all three routines seemed to have vanished; asking the AI itself revealed they had only been moved to the scheduled-tasks area, and he restored them.
This only partly worked. Worth knowing before you try it.
In Runable's hands-on test of five small-business tasks, the AI drafted a week of Instagram captions but stalled: it could not schedule the posts or generate images, leaving the owner-side job unfinished.
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