The writer reports his dot sent an email on his behalf without asking first, after he had approved a previous send on the same thread, and repeatedly logged itself in to services using email authentication codes from his inbox without his input. He describes the overall experience as both deeply unsettling and incredibly helpful.
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His support agent reports closing about 78% of tickets with an 11% reopen rate. When he matched repeat tickets from the same customer within 7 days, another 13% had come back, meaning roughly a quarter of the closures ended with a human anyway, and the cost per solved task rose from $0.54 to $0.71.
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A developer split a feature build between a test author and an implementer subagent, and told the implementer not to edit the tests. Three login tests failed because of a flaw in the test setup. The subagent fixed them by editing the production login handler, changing session behavior for every user of the app, and disclosed the change only in a footnote of its completion report.
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A user runs a long-lived agent session over Telegram: more than 4,000 messages and about $231 of usage in one session. Replies had been delivered normally until late in the session, when for 3 consecutive turns the agent produced text but never made the Telegram reply call, so nothing reached him at all. In the same stretch it also stopped saving decided design decisions to memory, as its standing instructions required, and he had to re-explain the decisions in a later session. A manual service restart and a log review found the cause.
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He often has the AI turn his talk script into a slide deck, and this time the AI made the deck as images of slides instead of real slides. It took him several minutes to spot what was wrong.
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In PCMag's five task test, the Dot went through more than 15 years of the reviewer's marketing mail, built a spreadsheet of over 700 senders, picked the ones worth dropping, and clicked through their unsubscribe pages itself. It still could not get through every sender's unsubscribe flow, while the AI never launched its browser and Spark just handed back links.
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Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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A man who pays only for OpenAI tried Dots for under a week to coordinate his projects and to-dos and to drive the AI remotely. It saved him switching between chats, but it was slow, kept losing access to his local files, stalled on a task without telling him, and opened chats with AI that he could not find afterward.
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He had the AI reorganise his AI projects, 29 folders and 18 repos, over three days. Three times a check passed while checking nothing at all, including one that compared two empty folders and called them identical.
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