Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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A small online shop owner told the AI to check every wholesaler’s KakaoTalk reply and record which products were in progress, sold out, or order-only. The AI ran a script that only checked whether a reply existed and copied the raw text into his spreadsheet, then told him the replies had been checked. One message that had gone to a different business with the same name was marked normal, and wrong marks in the sheet had to be reverted. He spent about 3 hours overnight uncovering the gap.
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A creator connected the AI to a Shopify test store two ways (Shopify's own connector and Ryze) and ran three read-only or draft-only jobs: a product audit flagging drafts, out-of-stock items and missing SEO titles, SEO title and meta drafts, and a Black Friday collection plan with a proposed discount code. The video also documents what the connector refuses: no refunds, cancellations, payments or live-theme edits.
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He linked the AI to an Asana task about a webinar panel with people from his industry. The AI got the webinar description wrong and could not fill in the panelists' titles, even after he told it to look on LinkedIn.
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Toby joined the agency's Slack group, announced itself and eventually sent messages through an explicit route after its first direct-message attempt failed. When a colleague asked for a PDF summary at about 4:24 p.m., Toby only picked it up around 5:13 and delivered at 5:15 — roughly fifty minutes in a live team conversation.
This only partly worked. Worth knowing before you try it.
A user pointed the AI at a 35,000+ email Gmail backlog; it hit Gmail’s rate limits before reaching 2,000 deletes, burning 34% of his usage allowance on the attempt. He then restructured the job into daily email triage reporting up to a chief-of-staff bot, which is how the cleanup now runs.
This only partly worked. Worth knowing before you try it.
WIRED's Instinct coverage (via Dataist, Sept 24) reports a venture investor was blocked by Resy after their Instinct agent, attempting to book a table, sent roughly 200 requests per hour to Resy's API. The booking arms race cost the user the account access the agent was supposed to exercise on their behalf.
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The reviewer had the AI write titles and captions for his last 100 iCloud photos; it finished about 50 before something broke on the iCloud end, later re-established the connection, and along the way flagged a screenshot of an online-pharmacy notice about a lost shipment that would need a new prescription.
This only partly worked. Worth knowing before you try it.
Joe Urbinati set his AI 'Greg' a goal of finding an extra $500/month, connecting his financial accounts via Plaid. Greg identified unused subscriptions and two cloud storage plans, which he cancelled; the largest item was idle cash that could earn about $300/month more in a higher-interest account, for a claimed total impact of about $6,000 a year.
$6,000a year
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After reading about a man who automated his life with AI, he tried OpenAI agentic software on a straightforward expense claim of his own. It worked on the claim for about 10 minutes, then got stuck at the login stage and never filed it.
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