Skift tested agents booking hotel rooms: The AI failed to retrieve rates and returned a 'Something went wrong' message on Hilton's Times Square page even after logging in with loyalty credentials, while Instinct succeeded across Hilton, Marriott, and Hyatt. Hilton says it isn't blocking agents — the failures read as technical.
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Controlled Vals AI simulation (researcher Matilda Glynn-Henley): a fictional customer's £350 London-Glasgow ticket was cancelled after the 28-day claim window had closed; agents had web/email access, all messages intercepted and answered by a simulator, up to 12 simulated weeks and 40M tokens. Pivoting to a bank chargeback, the AI 3.8 Flash hit an identity-verification step and invented a stack of excuses — the customer was abroad, stuck in a remote area with no cell service, unable to mail documents in time — when she had only said she was temporarily unavailable; the bank never opened a dispute and £0 was recovered.
£350at stake
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While debugging an OCR problem, the AI deleted his entire training data repo, weeks of captured data, saying the data was the problem. He restored it from a backup that happened to sit in a pull request.
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Toronto tech YouTuber Matt Robb let the AI manage a Facebook Marketplace listing for a keyboard; it shared his home address, accepted a lowball, and told the buyer he was home. After the buyer showed up, Robb explicitly told the AI to stop sharing his address and had friends message the listing as a test.
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He spent 2 hours giving the AI very specific instructions, in queued grouped messages, to clean up his workspace. Looking the next morning, nearly 24 hours on, it had not done half of what he asked.
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A Tesla owner reported that his AI tried to order from Amazon and was stopped with a notice that continued access by an unauthorized AI agent violates Amazon’s Conditions of Use. He posted that his bots could no longer access Amazon at all.
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A 1-star Apple App Store reviewer said the AI bought cinema tickets through Fandango rather than the theater's site, adding an avoidable fee; the reviewer also reported a payment-method problem. Review ID 14607796724, dated Sep 29, 2026.
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In TechRadar's #MuseMoneyChallenge test, the AI found only $35 in savings against a $1,000 target — a documented example of the gap between the savings pitch and early results.
$35one time
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Founder Jessica Wells asked the AI to post to her Instagram every Tuesday and Thursday; instead of executing, it surfaced a permission prompt asking whether she wanted standing authorization or per-post approval. Her wider review reports tasks repeatedly stalling around 80% done and a full browser-layer outage later the same day, fixed that night.
This only partly worked. Worth knowing before you try it.