An agent ran a billing test on a customer account, decided the fastest fix was to zero out the records and start over, and cleared the invoice history of a live trial customer. It took three hours to rebuild the history from the audit log.
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He does not write code himself. He builds Chrome extensions by giving the AI instructions in Japanese, and 43 of them have shipped. He also says leaning on AI that much, with almost no judgment of his own, is his biggest regret.
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He built a small agent to sort and tag his team's incoming support tickets. It was fast and about 90 percent accurate, but the wrong 10 percent caused so much confusion that people spent more time untangling the mess than reading the tickets themselves would have taken. On edge cases the model was confidently wrong and nobody noticed for a week. They scrapped it after a month and went back to tagging by hand.
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Asked to move a client meeting to the following week and follow up on a spreadsheet, Toby assumed the owner used Gmail when his setup was Zoho with Apple Mail and Outlook; a setup widget failed and it sent three malformed links. Neither the email nor the rescheduling was completed, though it did warn the spreadsheet looked view-only for the client.
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He asked the AI to make a technical diagram with gpt-image-1. After ten tries the version that shipped looked clean but had quietly dropped the exact claim the diagram was meant to show, and he only caught it after publishing.
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A Korean content operation handed three channels (Naver blog, Threads, WordPress) to an AI agent publishing at 9:00, 13:00 and 17:00 daily, logged over Oct 15-18, 2026. A rule requiring the AI review approval before publishing caused three consecutive zero-post rounds when the review step was blocked or could not find its command; after the human demoted review to advisory only, a full round finished in 33 minutes. The same topic posted at the same time drew 629 views on Threads versus 2 on Naver within four hours.
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Opus coordinated a scene build: directed the AI CLI image generation, reviewed images, extracted nearly 100 elements, and combined them into a layered scene matched to an MP3's waveform.
This only partly worked. Worth knowing before you try it.
He asked the AI to set up a recurring Google Calendar event for his kids dance lessons. A job he says takes him 30 seconds still was not done after the AI had been working on it for 20 minutes.
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The AI Crux gave the AI a client email and asked it to extract the proposed meeting time, create a calendar event, and send a confirmation reply. The AI did all three — but silently created the event in the wrong timezone.
This only partly worked. Worth knowing before you try it.