Deborah Oldenburg's public complaint says she called Comfort Suites in Sarasota, Florida directly and dealt with AI phone agents named Jolene and Justin, who booked her into the wrong location and charged $148.49; she stayed at a different Comfort Suites for $117.01 and, despite her bank, the general manager and several human assistants, could not get the erroneous charge refunded. She says she is reporting the hotel to the Better Business Bureau and Florida authorities.
$148.49at stake
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The AI took a 6 month old presentation and updated the branding. He then had to replace images and fix a dozen small things that did not look clearly wrong at first pass. It saved an hour of copy paste work and caused an hour of editing.
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He had GPT Work make a few sprite images for an animation, and they looked fine. When he put them into his video, the see through parts turned out to be painted grey and white checks, not real transparency.
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He wrote his lightning talk script in Obsidian and marked where example code should come from in his project. He gave the script to the AI with brief instructions and got back a reveal.js deck that was 95% done.
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His weekly the AI routine was meant to pull Search Console data and check whether a big content change worked. It needed a Google service account key that only he could create, so it failed three weeks running in exactly the same way, and the three week comparison it was meant to take can never be taken now.
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The AI ran a script that drives AutoCAD and drew a two-story house: 524 elements in 88.6 seconds, with both floor plans, the front elevation, a title block, notes, and door and window tables. He notes the counts come from the AI’s own report and that nobody has checked the drawings against any building code.
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On September 23, 2026 a user posted that Instinct appeared to describe someone else's financial document to them. Founder Noah Shinn responded the same day that the model had fabricated a proper noun — a hallucination, not a data breach — and that the team built a hallucination detection layer within 48 hours.
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