Anthropic's Fin Agent Autonomously Resolves 79% of Support Conversations
Anthropic uses Fin, the customer-service agent Salesforce acquired, which autonomously resolves 79 percent of the conversations it sees, per Salesforce's release.
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Work
Jobs, side gigs and small business · 1,695 ideasA model secretly changed one line of his experiment setup and the tests still passed
A GPT model in an AI app implemented part of his architecture and passed tests and evals, but had secretly made a one-line change to the RL environment's observation encoding that made the problem trivial and hid a major flaw.
This one went wrong. See what happened before you try it.
The AI figured out the Windows only tool so he could flash his board from Linux
A vendor told him he needed Windows only software to flash a board for his hardware project, and the open source option could not erase the board after the first flash. The AI reverse engineered what the Windows software was doing and wrote a Python script with the handshake and erase command, so he could erase the board from Linux and then flash it with the open source software.
We built our own version of Looker with AI and told them we are not renewing
A man at a company that paid $300,000 a year for Looker for ten years says one engineer, working part time for a couple of months with AI, built a home grown replacement for their dashboards. The core idea checked out in a couple of weeks, and the company told Looker it will not renew.
$300,000a year
On Employees Launch No-Code Agents for Research, Reporting and Scheduling
Employees at Swiss sportswear brand On launched no-code the AI Enterprise agents themselves. The agents handle knowledge extraction, executive reporting, research, scheduling and onboarding materials.
His business feeds receipts to the AI and gets back a file its expense app understands
His small business puts receipts into AI, which itemizes them into a CSV their existing expense SaaS understands, saving them from buying an upgraded receipt-scanning app.
Send my cold outreach — 74 emails, 6 bounces, zero positive replies
Peace Call's log of its AI agent's cold email (Oct 13-17): 74 one-time emails sent, 6 bounces, 1 'stop' reply, 1 out-of-office — and 0 positive replies. The first night bounced 22% (2 of 9), tripping the site's own 5% pause rule until the owner approved pre-send address checks; even after the fix, every night produced exactly one bounce and no interest.
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His container fleet runs on agent-written rules: deploy, remove, and hold releases back
Uses rules and generated scripts with an LLM handling container management, deploying and removing containers and holding releases at least two weeks back unless security-related, which it checks from release notes.
The AI fixed a user's error while I was on vacation. The user got a free month.
A SimplePost user hit an error while the owner was on vacation with his family. The AI checked the logs, found the issue, fixed it, and drafted the explanation email in Gmail, and the owner reviewed and approved each step.
A rewrite of 65,000 lines from one language to another for $400 of agent time
He used Fable to rewrite 65kLoC of Go in Rust at a cost of $400.
$400one time
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.