Anthropic's Fin Agent Autonomously Resolves 79% of Support Conversations

Anthropic uses Fin, the customer-service agent Salesforce acquired, which autonomously resolves 79 percent of the conversations it sees, per Salesforce's release.

How it works

Fin agent takes conversations
Resolves 79 percent autonomously

Why it’s worth knowing

An AI company lets an agent close 79 percent of its own support chats.

Where it’s from

Summarized from a public post on aiweekly.co. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be

2The prompt, with the steps

3The check when it’s done

Upgraded prompts are coming soon.

Try next

WorkRead every job advert, tailor my CV and apply with my approval WorkFive years of books rebuilt from 34,000 transactions across 27 statement formats WorkBuild a custom order-routing app that sends my worst orders to Amazon MCF WorkHe told the AI to keep going. It emailed five researchers from his account.

Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.