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Run my brand's support inbox, including warranty replacements

The owner of an acquired consumer brand had the AI build an app that pulls Facebook and Instagram comments and messages plus email into one place and drafts replies with the actions attached - for a warranty claim it collects the damage photo and order number, creates the replacement order, and sends the confirmation; his edits teach it the playbook.

File an eyeglass reimbursement claim from a Teams chat

Cemex's Consult HR agent in Microsoft Teams explains the vision benefit from SharePoint policy documents, then presents an Adaptive Card in the same chat where the employee enters details and uploads the invoice image. On submit, Power Platform workflows route the claim into ServiceNow and immediately return a live tracking ticket number in Teams.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.