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Run my brand's support inbox, including warranty replacements

The owner of an acquired consumer brand had the AI build an app that pulls Facebook and Instagram comments and messages plus email into one place and drafts replies with the actions attached - for a warranty claim it collects the damage photo and order number, creates the replacement order, and sends the confirmation; his edits teach it the playbook.

How it works

  1. Pull FB/IG comments, DMs, and email into one inbox
  2. The AI drafts a response with the needed action
  3. For warranty claims: request damage photo and order number
  4. Create the replacement order
  5. Send the confirmation email
  6. Owner's edits refine the playbook

Why it’s worth knowing

It doesn't just draft 'sorry about that' - a warranty claim ends with a replacement order actually created and a confirmation sent, and every owner edit makes the next draft better.

Where it’s from

Summarized from a public post on news.ycombinator.com. See the original ↗

Upgraded prompt

A ready-to-use prompt for this idea, built from research on what makes AI agents do the job right: who the AI should be, the exact steps, and a check to make sure it was done the way you wanted.

1Who the AI should be
2The prompt, with the steps
3The check when it’s done
Upgraded prompts are coming soon.

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Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.