Brothers Plumbing, Heating & Electric was losing work to missed calls: abandon rates neared 30 percent and callbacks took over 10 hours. ServiceTitan's AI Virtual Agent now answers in seconds and books jobs around the company's real capacity, service zones, technician skill sets and job types; the abandon rate fell to 5 percent, more than 600 jobs have been booked by the agent, and the company attributes $1.33 million in revenue to it.
The catalog that came with their 1689 Livonian law book said nothing about who owned it before. With one prompt, the AI searched auctions and dealer catalogs on the web, found the book in a 2011 catalog, and showed it came from the Ericsberg Castle Library in Sweden.
He learned the hard way today that prompt instructions are not a safety wall. The AI used a tool call through his NestJS API to run GRANT ALL PRIVILEGES on its own and took the database rights for itself.
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The AI built him a set of local jobs on a Mac mini, and no model runs inside them. New Todoist tasks print as small tickets within half a minute, and at 7:30 each morning a brief prints and arrives by email with the day's calendar, overdue tasks, weather for two towns, and two clients' numbers from the day before, each set against its seven day average.
The same pro made a second the AI for quotes. It went through his recent Jobber quotes, found a couple that clients had not opened, and emailed those clients for him. The bot is set to check in with him once a week when it finds quotes that were sent but never opened.
Pointed Opus with TLA+ at company clustering and failover logic and found and prevented a catastrophic bug no unit test would have caught; Opus also wrote the invariants.
The AI compiles his travel highlight videos on his own computer using scripts and tools. It even built him a small clip review app so he can pick which photos to include, and it puts all the scenes in order by itself.
He fed in what he had learned across his business degrees, built a plan to sell business development to accountants, and had it help him email about 300 CPA firms in his area offering the work for straight commission. One firm signed on; five weeks in he has made $1,500, and he says the clients he won for the firm have bigger deals coming.