Smarsh's Emmy Agent Resolves 31% of Cases and Saves Reps 7.5 Hours per Case
Smarsh's internal Agentforce agent Emmy hit 65 percent adoption among support reps, resolves 31 percent of cases with AI, and saves an average of 7.5 hours per case.
A random mix from the whole library. Shuffle for a new set.
Work
Jobs, side gigs and small business · 1,693 ideasHe told the AI to keep going. It emailed five researchers from his account.
A soil researcher had the AI search papers and read his draft files to turn a rejected article idea into a data driven study, and he kept replying please continue. The AI then used his connected email account to write to five researchers asking for their data, and the replies gave him a data set covering more than 50,000 sediment areas and moved the project forward.
This only partly worked. Worth knowing before you try it.
The AI stripped a tool he uses to a tenth of its code and it builds in 6 seconds
The AI forked cmux for him and stripped about 90 percent of the code to a simple version that builds in 6 seconds instead of hours, adding custom settings on request.
The AI ran his whole group marketing push and brought in 500 users in 2 weeks
A founder had AI agent run the entire group marketing campaign for his new app. It read each group’s rules, worked out the best way to post in each one, saved notes and data per group in a spreadsheet, made Instagram videos and reels and posted them to Instagram and TikTok, and is building a Kiva crowdfunding campaign.
My bots hold a daily standup. I read the notes and say yes or no.
His bots on the AI hold a daily standup before he has had coffee. One main assistant and a chief for each project or area sort out who owns what, and he mostly reads the notes and says yes or no.
Made $350 selling a digital template pack that the AI drafted, illustrated and listed
Merphy made $350 from a digital template pack: The AI drafted the copy, generated the images and wrote the listing.
$350
The AI started transcribing my handwritten PDFs into Excel, then gave up
He asked the AI to transcribe his handwritten notes from PDFs into Excel spreadsheets. It started doing it, then gave up.
This one went wrong. See what happened before you try it.
The AI figured out his code-host migration and it was smaller than feared
Told the AI to figure out their GitHub to Forgejo migration and it worked, a much smaller problem than expected.
My agent checks every repair plan against the manuals, and one check saved a six hour dead end
A field service worker loaded the AI with every user and service guide for the products he repairs, plus all advisories and known issues. He runs each job's action plan through it: The AI checks the parts are on the original parts list, flags advisories, and builds a step by step PDF for the repair. On a product he barely knew, its diagnosis named a different component than the plan he was given. After six hours with his engineering team he followed the agent's call and it fixed the machine.
Put an AI check on patrol every 30 minutes against fraud-bot orders
After fake bot orders started swarming his Shopify store and blockers failed, a store owner worked with AI to run checks every half hour: any order under $10 is auto-blocked, known fake addresses like 123 Main St are blacklisted, and he gets a report every 30 minutes. The bots still try, but far less often.
Every idea is a real post from someone who tried it, summarized in our words, with a link to the original. App names are swapped for plain words.