YouTube Support Agent Lifts Sentiment 11% During NFL Sunday Ticket Surge

During NFL Sunday Ticket surge demand, YouTube deployed an AI Enterprise agent built with Accenture. Customer sentiment rose 11 percent and average handle time fell 37 percent.

How it works

Agent handles surge support contacts
Resolves issues
Sentiment and handle time measured

Why it’s worth knowing

An agent held the line through a live NFL support surge.

Where it’s from

Summarized from a public post on aimmediahouse.com. See the original ↗

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