A WhatsApp agent books clinic appointments and has handled over 100,000 patient conversations

His company runs a WhatsApp agent for clinics in the UAE that books and reschedules appointments and answers questions about doctor timings, slots and treatment prices. It has handled over 100,000 conversations, costs clients about $100 per 1,000 conversations a month, and hands sensitive cases like gynecology to a human.

How it works

A patient messages the clinic on WhatsApp
The agent books or reschedules the appointment
It answers timing, slot and price questions
Sensitive cases are handed to a human

Why it’s worth knowing

The handoff list is the product: the agent knows which patient questions it is not allowed to answer.

Where it’s from

Summarized from a public post on reddit.com. See the original ↗

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